Everything you need to know
We’ve gathered the most common questions to help guide you through your Nitas Pearls experience.
If you need further assistance, feel free to contact us—we’re always here to help.
Orders & Products
Yes, all our pearls are authentic Tahitian and freshwater pearls, carefully selected for their natural beauty, luster, and individuality.
Each pearl is naturally unique in shape, tone, and surface. While your piece will reflect the style shown, no two pearls are ever identical—making your jewelry truly one of a kind.
Yes, every Nitas Pearls piece is thoughtfully handcrafted, ensuring quality, detail, and a personal touch in each creation.
We use high-quality materials including Tahitian pearls, freshwater pearls, gemstones, 18k gold-plated stainless steel, sterling silver, and solid gold upon request.
Shipping & Delivery
Shipping times vary depending on your location. Orders are typically processed within a few business days, with delivery times provided at checkout.
Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout.
Yes, once your order has been dispatched, you will receive a tracking number via email.
Returns & Exchanges
We accept returns on eligible items within a specified period (e.g. 14 days), provided the piece is unworn and in its original condition.
Custom-made pieces are final sale and cannot be returned or exchanged, as they are created specifically for you.
Jewelry Care
To preserve your jewelry:
- Avoid contact with water, perfumes, and chemicals
- Store in a dry place or jewelry box
- Remove before sleeping, swimming, or exercising
Our materials are selected for durability, but proper care will help maintain their shine and longevity over time.
Still have a question?
If you can’t find what you’re looking for, feel free to reach out.We’re here to make your experience seamless and meaningful.
